The impact you will create:

• You will be responsible for the second-level support of our Microsoft 365 products
• You will be analyzing and processing IT requests, incidents, problems and will be taking the respective measures to resolve them
• You will be functioning as a connection between our 3rd level support and the technical departments in the countries as well as the business units
• You will be connected to your customers via telephone, Microsoft Teams, or the internal ticketing system
• You will be responsible for using, creation and updating of our technical documentation
• You will be providing new knowledge for the technical departments in the countries by sharing knowledge base articles and conducting workshops
• You will also be responsible for the support of business units to ensure the system readiness, which requires covering the standard business hours of the team (19:00 EET) based on a schedule

Experience and skills you will need:

• Experience in IT and/or customer service
• Experience in the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive etc.)
• Good command of German and English (minimum level B2)
• Willingness to offer support to others with high level of customer satisfaction
• Communication and cooperation skills in the team
• Good analytical, troubleshooting skills, solution-orientation
• Ability to work independent and in a team environment
• Accept new challenges with enthusiasm and learn easily
• ITIL knowledge is an advantage
• Experience in ServiceNow ITSM (IT Service Management tool) is an advantage
• Experience in 1L or 2L support is an advantage

Our Offer:

• An attractive remuneration package depending on your seniority 
• Variety of opportunities with one of the strongest and largest retail companies in the world
• A huge array of tools & technologies available on the spot and ready for a steady personal development
• Food vouchers, MultiSport card, additional health insurance, travel expenses and a modern office close to Paradise Mall
• A good work-life balance with flexible working time & options for mobile work
• A pleasant and diverse environment with regular events, team buildings and stimulating activities

If you are interested in our offer, please send us your up to date resume in English. We want to know you!

Your application will be reviewed in strict confidentiality. Only the approved candidates will be invited to an interview. By applying for our job openings and by providing your personal data you explicitly agree with our Privacy Policy here: https://it.schwarz/en/privacy-policy/privacy-policy-bg. Your data will be processed for the purpose of recruiting and for the purpose of possible signing of a labour contract. Your data will be stored and processed by “Schwarz Global Services Bulgaria” EOOD. Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.

Some are still thinking. You act.