The impact You will create:

• You strengthen our international team in the Service & Support department of the Schwarz Group
•  You support our IT colleagues in the Kaufland countries performing troubleshooting and analyzing steps
• You prioritize, analyze, document and process incoming error reports
• You contribute to continuous optimization of the support processes and operation of proactive and reactive problem management in order to avoid long-term disruptions are topics that you thrive on
• You are the service contact person for application support
• You monitor complex data flows as part of daily business
• You take your place actively in planning and optimization of job chain control within a defined process chain
• You are jointly responsible for expanding and updating the technical documentation and team's knowledge base
• You support your customers during on-call duty hours and ensure system availability (after successfully finished onboarding process)

Experience and skills You will need:

• You have a successfully completed degree in (business) informatics or business administration with a strong IT affinity, or a comparable education
• You have good knowledge of SAP F&R, SAP CAR and SAP Retail, MM or SD
• Ideally, you have already gained experience in the field of IT service and support
• You have already collected operative experiences or bring a good understanding of processes within the retail sector
• You are characterized by strong analytical skills, networked thinking and an affinity for process optimization
• You are calm and balanced, with high level of stress resistance, allowing you to be motivated while solving problems during on-call duty hours
• You enjoy working in an international team, being open and proactive
• You are willing to travel to our office premises in Germany mainly during the onboarding process
• You are fluent in English, spoken and written, and preferably have good German skills

If you are interested in our offer, please send us your up to date resume in English. We want to know you!

Your application will be reviewed in strict confidentiality. Only the approved candidates will be invited to an interview. Providing your personal data you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of possible signing of a labour contract and will be stored and operated by “Schwarz IT Bulgaria” EOOD and “Lidl Bulgaria EOOD and Co” KD in their capacity of personal data controller and personal data processor in accordance with the Bulgarian Data Protection Legislation and the General Data Protection Regulation 2016/679 (GDPR). Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.

Some are still thinking. You act.