At the Schwarz Global Services - Barcelona we offer high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, STACKIT and XMCyber. We are in the worldwide top 5 of Retail companies with 13.700 stores spread in 33 countries, more than 6 billion of costumers, and over 575.000 employees. We strive to develop and implement smart and efficient IT solutions to deliver the best experience to whole users, customers and colleagues. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

What You’ll Do

  • You strengthen our international team in the Schwarz Group's Service & Support department, more specifically in ​​BI / SAP BW platforms.
  • You work on daily basis in SAP BW, SAP BW/4HANA or sporadically in other BI platforms, on Service & Support tasks, prioritizing, analyzing, documenting, and processing incoming requests or errors tickets.
  • Your activities also include close cooperation with the specialist departments and the internal and external development departments.
  • If necessary, you train the local support departments with specially created training sessions.
  • Continuous optimization of the support processes and operation is one of the focus on your day- to- day.
  • You handle proactive and reactive problem management to avoid long-term disruptions in the systems.

What You’ll Need

  • Desired University degree in IT or similar
  • You have already professional experience in Support tasks or IT projects
  • Experience of at least one year in SAP BW, SAP Analytics Cloud or other BI tools is desired
  • You have affinity in Business Intelligence processes & concepts: business analytics, data analysis, reporting, querying…
  • Ideally you have experience handling Support Ticketing Systems
  • Fluent English and German
  • It motivates you when you familiarize yourself with new topics
  • You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
  • You enjoy working in an international team
  • You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
  • Knowledge in ITIL is a plus.

What we offer

  • Our employees are important to us: we will hire you in a permanent position.
  • Training: We will train you intensively in SAP BW, SAP BW/4HANA  areas as well as in other competences that will help you grow professionally.
  • Responsibility: You will have your area of responsibility as main expert on some SAP BW area.
  • Team: You will work in a motivated international team and achieve great things together
  • Security: You benefit from a secure job in a dynamic retail company

BI / SAP BW Support Technician (m/f/d)

IT - Service & Support

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