Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.
At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.
We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.

Business Analyst - IT-Service Management - ServiceNow - Barcelona

Your tasks

Act as consultant for process expert departments on topics related to key figures
Creating and managing reports and dashboards in ServiceNow
Management and quality assurance of the existing reporting system
Optimize the management of our operational units through understandable and clear solutions
You are part of a motivated, international team

Your profile

Desired University degree in Information Technology or similar
You have experience in the field of reporting, performance analysis and statistics
You have working experience in using or administering ServiceNow
You are familiar with ITIL Foundation
You understand service and support processes
You at strong at analytical thinking and recognition of connections and dependencies between processes
You are able to evaluate, review and test your own work
You can prepare and conduct workshops confidently
You can explain complex issues in a simplified way
It motivates you when you familiarize yourself with new topics
You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
Your English is fluent
German is an advantage

Interested?

We look forward to receiving your application.

Rosario Cazorla Mendez
Referenz-Nr. 44337

We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.

Business Analyst - IT-Service Management - ServiceNow (m/f/d)