Your Responsibilities

As an ITSM Knowledge Manager (m/f/d), you will support the operational implementation of knowledge management topics within the ITSM context.
You will work closely with other IT teams to establish the use of knowledge within IT support processes based on ServiceNow.
You will analyze business needs, identify areas for improvement, and report on the results.
You will support local IT units in the individual national subsidiaries in implementing best practices.
You will moderate meetings and independently coordinate interviews and assessments within the knowledge management framework.
You will motivate and inspire our customers and IT colleagues regarding knowledge management.
 

Your Profile

Your existing IT experience in the ITSM environment will facilitate your start with us.
Ideally, you have a good understanding of how to organize and effectively provide knowledge management in IT service & support.
Your knowledge of the ServiceNow platform will form a solid foundation for your work.
Your ITIL knowledge is advantageous.
Your excellent German and English skills are required for our international environment.
Your high motivation, innovative and solution-oriented ideas, professional demeanor, strong communication, presentation and organizational skills will make your daily work easier.