We are looking for open-minded colleagues with passion for technology. We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Position

As an RPA Operator, you will be in charge of maintaining and supporting the RPA environment for the bot’s execution, acting as the support person for issues that arise in all the RPA countries.

As a member of an international team, you will develop both your technical and diplomatic skills working with IT teams from different countries in a complex but exciting environment and improving the status of the RPA infrastructure across the Schwarz Group.

Your next challenges are:

• Collaborate on the development of the infrastructure blueprint for RPA.
• You will support on incidents that arise in the RPA environment.
• Analyse logs, detect and solve errors.
• In charge of monitoring bot executions and report to the business departments.
• Handle the Incident management process using Monitoring and Ticketing tools.
• Complete the daily Bots checks and Hypercare documents.
• Perform testing of new bots in the Q and PROD environments.
• Deployment of new bots in the countries.
• Coordination with the development team to solve incidents.

Your Education

Completed degree studies in information technology or comparable qualifications.

Your Professional Experience

• Experience in support teams, help desk, or ticketing tools.

Nice to have

• RPA experience (using tools like Automation Anywhere, UiPath, Power Automate or any similar)
• Windows, Azure and Office 365 knowledge.
• Any experience in a programming language (Java / .Net / Python, etc.) is a plus.
• Knowledge in ITIL is a plus.

We are looking for candidates, who

• Understand complex processes within a retail company.
• Comfortable working in the defined support hours.
• Are analytical, structured, process-oriented, and targeted working method.
• Are a strong communicator, have initiative, creativity and diplomatic skills.
• Possess an excellent command of English.