At Schwarz Global Services – Barcelona, we offer high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, STACKIT and XMCyber. We are in the worldwide top 5 of Retail companies with 13.700 stores spread in 33 countries, more than 6 billion costumers, and over 575.000 employees. We strive to develop and implement smart and efficient IT solutions to deliver the best experience to our users, customers, and colleagues. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

What You'll Do

  • You strengthen our international team in the Schwarz Group's Service & Support department, especially in ​​HR Systems, more specific, in SAP HCM & Success Factors platforms.
  • You support our HR Keyusers and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
  • You prioritize, analyze, document and process incoming error tickets.
  • Your activities also include close cooperation with the specialist departments and the internal and external development departments.
  • If necessary, you train the local support departments with specially created training sessions.
  • Continuous optimization of the support processes and operation is one of the focus on your day- to- day.
  • You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
  • You are the service contact person for application support

What You'll Need

  • Desired University degree in Information Technology or similar
  • You have already professional experience in Support tasks or IT projects
  • Ideally you have experience handling Support Ticketing Systems
  • Knowledge in SAP HCM is nice to have
  • Fluent English and German
  • It motivates you when you familiarize yourself with new topics
  • You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
  • You enjoy working in an international team
  • You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
  • Knowledge in ITIL is a plus.

What We Offer

  • Our employees are important to us: we will hire you in a permanent position.
  • Training: We will train you intensively in SAP HCM & Success Factors areas as well as in other competences that will help you grow professionally.
  • Responsibility: You will have your area of responsibility as main expert on some areas.
  • Team: You will work in a motivated international team and achieve great things together
  • Security: You benefit from a secure job in a dynamic retail company


SAP HCM Service & Support Specialist (m/f/d)

IT - Service & Support

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