At the Schwarz IT Hub in Barcelona we offer high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion and PreZero.

We are in the worldwide top 5 of Retail companies with 13.000 stores, more than 6 billion of costumers and 500.000 workers.

We develop and implement smart and efficient IT solutions to deliver the best experience to whole users.

We are looking for open-minded colleagues with passion for technology. We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Objectives of the position  

The objective of the position is to offer a 'Second Level' support service in the Procurement area -SAP SRM & SAP MM- to solve irregularities and incidents in the systems, managing requests and giving support to the international users.

The employee works independently on the continuously improvement process to optimize support and stabilize the systems (e.g. by setting up monitoring)

Functions 

The employee is mainly responsible for the following functions always in coordination with his/her line manager:

Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning
Give support to users in functional questions about the respective applications.
Answers questions about processes and the status of the systems
Acts partly as an interface between the Business Consulting units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
Identifies possible system improvements and drives them within the corresponding team (e.g. by means of operational problem management)
Controls, plans and is responsible for processing in the systems with a business background and coordination
Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
Identify system problems (recurring incidents) and work proactively to solve them.
Operational knowledge management (Provide training to end users, collaborators or Business Consultings when required)
Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.
Test Activities (Develops test plans together with BC and Business)
Quality assurance measures (CSI)
Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.
 

Your profile

Desired University degree in Information Technology or similar
You have already professional experience in Support tasks or IT projects
Ideally you have experience handling Support Ticketing Systems
Knowledge in SAP SRM & SAP MM is nice to have
Fluent English and German
It motivates you when you familiarize yourself with new topics
You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
You enjoy working in an international team
You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
Knowledge in ITIL is a plus.
 

What we offer

Our employees are important to us: we will hire you in a permanent position.

Training: We will train you intensively in SAP HCM & Success Factors areas as well as in other competences that will help you grow professionally.

Responsibility: You will have your area of responsibility as main expert on some areas.

Team: You will work in a motivated international team and achieve great things together

We offer a competitive compensation and benefits package: lunch vouchers, health and dental insurance, transport, wellbeing, etc.