Your tasks

• You strengthen our international team in the Schwarz Group's Service & Support department, specifically within HR Systems, focusing on Workforce Management tools.
• You support our HR Key users and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies within the Schwarz Group with troubleshooting.
• You prioritize, analyze, document and process incoming error tickets.
• Your activities also include close cooperation with specialist departments as well as internal and external development teams. 
• If necessary, you train the local support departments through specially created training sessions.
• Continuous optimization of support processes and operations is a primary focus of your day- to- day.
• You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
• You serve as the primary service contact person for application support

Your profile

• Education: A university degree in Information Technology or a related field is desired.
• Experience: You already have  professional experience in IT support tasks or IT projects.
• Systems: Ideally, you have experience handling Support Ticketing Systems
• Languages: Fluent English (must-have) and at least B2-level German (very desirable).
• Motivation: You are motivated by familiarize yourself with new topics
• Skills: You are characterized by strong analytical skills, interconnected thinking, and a  passion for process optimization.
• Teamwork: You enjoy working in an international team environment.
• Mindset: You are results oriented, and demonstrate a ‘can-do' attitude – bringing adaptability, flexibility and resourcefulness
• Certifications: Knowledge in ITIL is a plus.