Job purpose
We are looking for a 2nd Level Application Supporter to work with our virtual team in Germany and join our world-class community of talented expert. The 2nd Level Application Supporter is responsible for the 2nd Level Support of applications used in the Purchase department. This involves analyzing and solving tickets, creating documentation and sharing knowledge as well as the operation of the applications used.
Responsibilities:

• 2nd Level support for applications used in Purchase environment of Lidl.
• Taking care of the Incident Management: performing analysis, (re-)solving issues, forwarding issues to the responsible person, if unable to solve.
• Initiating the Problem Management: doing a first analysis of the problem case, prioritizing, and forwarding to consulting team.
• Taking care of Knowledge Management: creation of documentation, sharing knowledge within the team as well as with 1st Level and Business Department.
• Monitor the system using tools in place and solve the issues resulted (understand messages provided and dealing with them).
• Working with various colleagues throughout the Schwarz group and especially within the IT: Infrastructure, Development, Business Consulting, Business Department.
• Operating the applications in your responsibility, optimizing the daily work and increase efficiency of the regular tasks.
• Willingness to participate at the on-call duty and share it with the other team members.

Qualifications

• 0-2 years of working experience as a business supporter (1st level) or similar position.
• Professional skills in IT environment would be a plus.
• Professional experience with ServiceNow “IT Service Management” solution as well as Splunk Monitoring solution would be a plus.
• Professional experience in purchasing processes or master data management would be a plus.
• General knowledge of ITIL structure (“Information Technology Infrastructure Library”) and processes (like Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Operations) would be a plus.
• Analytical way of thinking: being able to break problems down into smaller, manageable parts.
• Customer centric way of working, supportive, and helpful.
• Collaborative team player.
• Fluent in English and German with skills of at least level B2.