Job Purpose

We are looking for an IT Application Support Specialist to be part of our team which assists the Purchasing department in Germany. The IT Application Support Specialist is responsible for analyzing and resolving tickets, creating documentations, sharing knowledge.

Responsibilities

• Support for applications used in Purchase environment of Lidl.
• Taking care of the Incident Management: performing analysis, (re-)solving issues, forwarding issues to the responsible person, if unable to solve.
• Initiating the Problem Management: doing a first analysis of the problem case, prioritizing, and forwarding to consulting team.
• Taking care of Knowledge Management: creation of documentation, sharing knowledge within the team as well as with 1st Level and Business Department.
• Monitor the system using tools in place and solve the issues resulted (understand messages provided and dealing with them).
• Working with various colleagues throughout the Schwarz group and especially within the IT: Infrastructure, Development, Business Consulting, Business Department.
• Operating the applications in our responsibility, optimizing the daily work and increase efficiency of the regular tasks.
• Add back on-call

Qualifications

• Fluent in English and German with skills of at least level B2 is mandatory.
• 0-2 years of working experience as a business supporter (1st level) or similar position.
• Professional skills in IT environment would be a plus.
• Professional experience in purchasing processes or master data management would be a plus.
• Professional experience with ServiceNow “IT Service Management” solution as well as Splunk Monitoring solution would be a plus.
• General knowledge of ITIL structure (“Information Technology Infrastructure Library”) and processes (like Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Operations) would be a plus.
• Analytical way of thinking: being able to break problems down into smaller, manageable parts.
• Customer centric way of working, supportive, and helpful.
• Collaborative team player.