The impact you will create:

• As a Service Transition Manager, you will take over operational process responsibility within the Schwarz group
• You are contact person for our IT colleagues and assist them to transfer products to the IT operations
• You are responsible for consulting domains and product teams regarding new and existing processes for Service & Support
• You assist the Product Teams in documenting their support processes, ensuring that knowledge is optimally provided to guide AI from 1st Level support up to the product team
• You monitor the whole process of the service transitions and make sure, that the defined milestones are met
• You moderate meetings and workshops in a sovereign way
• You network within the whole company and inspire our IT colleagues for the Service Transition topic
• You connect the domains, product teams and the Service & Support departments.

Experience and skills you will need:

• Your bachelor or master degree in business informatics, your IT apprenticeship or similar work experience make your first steps to the Service Transition environment possible
• You already have working experience in Service & Support topics and an understanding of how knowledge must be structured for AI-driven support
• Basic requirement is a ITIL 4 or 5 Foundation or similar qualifications. Ideally, you already completed the 'create, deliver and support' class. If not, we will enable you to do so.
• Your good English and very good German knowledge is a prerequisite for our international work environment
• Your professional and convincing appearance, confident communication and presenting skills as well as good organizational and negotiation skills will ease your daily routine