The impact you will create:

• On this position you will be responsible for the second-level support of operational IT processes
• You will be functioning as a connection between our international IT and the business units, as well as the technical departments in the countries
• You will be analysing and processing IT requests, incidents, problems and will be taking the respective measures to resolve them
• You will have to configure filters and abbreviations lists as well as help with the creation of automatic reports, simple document types and projects
• You will also be responsible for the support of business units to ensure the system readiness

Experience and Skills you will need:

• Technical background in business applications
• Experience with ERP systems (i.e. SAP) is an advantage
• Technical background in SAP ERP, SAP RE-FX would be an advantage
• Good understanding of Real Estate Processes 
• Good understanding of business processes
• Good command of English and German (minimum level B2)
• Good analytical, troubleshooting skills, solution-orientation
• Ability to work independently and in a team environment
• Willingness to offer support to others
• ITIL knowledge is an advantage
• Experience in ServiceNow ITSM (IT Service Management tool) is an advantage
• Experience in 1L or 2L support is an advantage

Our Offer:

• Variety of opportunities with one of the strongest and largest retail companies in the world
• A huge array of tools & technologies available on the spot and ready for a steady personal development
• Food vouchers, MultiSport card, additional health insurance, travel expenses and a modern office close to Paradise Mall
• A good work-life balance with flexible working time & options for mobile work
• A pleasant and diverse environment with regular events, team buildings and stimulating activities

If you are interested in our offer, please send us your up to date resume in English. We want to know you!

Your application will be reviewed in strict confidentiality. Only the approved candidates will be invited to an interview. Providing your personal data you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of possible signing of a labour contract and will be stored and operated by “Schwarz Global Services Bulgaria” EOOD and "Lidl Bulgaria EOOD and Co" KD in their capacity of personal data controller and personal data processor in accordance with the Bulgarian Data Protection Legislation and the General Data Protection Regulation 2016/679 (GDPR). Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.

Some are still thinking. You act.