The impact you will create:

• You are the first point of contact for our customers: You handle their inquiries with empathy and expertise, find efficient solutions, and ensure they always feel well-supported.
• You are the bridge between the customer and the product: As a central interface between customers, service providers, and internal teams, you ensure our customers' needs are heard and incorporated into the further development of our products.
• You are the voice of our customers: By collecting feedback, analyzing requirements, and contributing suggestions for improvement, you actively help to continuously enhance our products and services and boost customer satisfaction.
• You are the knowledge keeper: By maintaining and creating documentation, you ensure that our team is always up-to-date and can provide our customers with the best possible service.
• You are the optimizer: In collaboration with the product department, you continuously work on improving the performance and efficiency of our infrastructure to offer our customers an optimal user experience.
• You are the rock in the storm: During your on-call duty, you are available to react quickly in the event of problems and ensure system availability for our customers.

In short: You are a true customer champion who uses passion and expertise to ensure our customers are completely satisfied.

Experience and skills you will need: 

• Solid IT knowledge: You have a completed apprenticeship or a degree in an IT-related field (e.g., (Business) Computer Science) and ideally bring a focus on cloud computing and infrastructure.
• Experience in the cloud environment: You have already gained experience in the support and operation of customer administration systems (e.g., Exivity, CRM) and apply your knowledge effectively to provide our customers with optimal solutions.
• Customer-oriented mindset: You work independently, responsibly, and with a solution-oriented approach to handle customer issues quickly and efficiently.
• Strong communication skills: You have very good English skills and can communicate complex issues in an understandable and service-oriented manner. Ideally, you speak additional languages to provide optimal support to our international customers.
• Team spirit and knowledge sharing: You enjoy sharing your knowledge with colleagues and actively contribute to a positive and solution-oriented work environment.
• Passion for innovation: You are enthusiastic about infrastructure systems and technical advancement and actively engage with new technologies.
• Process-oriented mindset: You are familiar with ITIL and ITSM processes and apply them in your daily work to ensure high service quality.
• Flexibility and commitment: You support your colleagues by participating in on-call duty.

In short: You are a team player with a hands-on mentality who impresses our customers with your expertise and dedication!