Your tasks:

• You strengthen our international team in the Schwarz Group's IT-Finance & Corporate Functions department, working with IT systems of the Administration area, with focus on Accounting and Controlling
• You work on tickets and other tasks related to operational processes 
• You support our Keyusers and Business Solutions Experts - colleagues from Lidl, Kaufland and other companies in the Schwarz Group - with troubleshooting of incidents, solving problems and implementation of software changes.
• You prioritize, analyze, document and process incoming incident tickets.
• Your activities also include close cooperation with the specialist departments and the internal and external development departments.
• If necessary, you train the local support departments with specially created training sessions.
• Continuous optimization of the support and operations processes is one of the focus points on your day-to-day work.
• You handle proactive and reactive problem management to avoid long-term disruptions in FI Systems.
• You collaborate with other departments, document new processes and help to transfer the acquired know-how to other team members.
• You are the service contact person for application support

Your profile:

• Desired University degree in Information Technology or similar
• You have already professional experience in IT support tasks or IT projects
• Ideally, you have experience handling Support Ticketing Systems
• Knowledge of SAP MM and FI is nice to have
• Experience in Accounting are nice to have
• Fluent English and German both spoken and written 
• It motivates you when you familiarize yourself with new topics and you can understand and adapt to new IT processes and technologies easily
• You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
• You enjoy working in an international team
• You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• Knowledge in ITIL is a plus.