Your tasks

• You strengthen our international team in the Schwarz Group's Service & Support department, especially in ​​HR Systems, more specific, in SAP HCM & Success Factors platforms.
• You support our HR Keyusers and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
• You prioritize, analyze, document and process incoming error tickets.
• Your activities also include close cooperation with the specialist departments and the internal and external development departments.
• If necessary, you train the local support departments with specially created training sessions.
• Continuous optimization of the support processes and operation is one of the focus on your day- to- day.
• You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
• You are the service contact person for application support

You profile

• Desired University degree in Information Technology or similar
• You have already professional experience in Support tasks or IT projects
• Ideally you have experience handling Support Ticketing Systems
• Knowledge in SAP HCM is nice to have
• Fluent English and German
• It motivates you when you familiarize yourself with new topics
• You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
• You enjoy working in an international team
• You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• Knowledge in ITIL is a plus.