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48096
Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group. 

Your tasks

  • You strengthen our international team in the Schwarz Group's Service & Support department, especially in ​​HR Systems, more specific, in SAP HCM & Success Factors platforms.
  • You support our HR Keyusers and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
  • You prioritize, analyze, document and process incoming error tickets.
  • Your activities also include close cooperation with the specialist departments and the internal and external development departments.
  • If necessary, you train the local support departments with specially created training sessions.
  • Continuous optimization of the support processes and operation is one of the focus on your day- to- day.
  • You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
  • You are the service contact person for application support

You profile

  • Desired University degree in Information Technology or similar
  • You have already professional experience in Support tasks or IT projects
  • Ideally you have experience handling Support Ticketing Systems
  • Knowledge in SAP HCM is nice to have
  • Fluent English and German
  • It motivates you when you familiarize yourself with new topics
  • You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
  • You enjoy working in an international team
  • You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
  • Knowledge in ITIL is a plus.

 

SAP HCM and Success Factors - Service & Support Specialist (m/f/d)

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