The impact you will create:

• As a ServiceNow Engineer, you will be the driving force behind our platform’s evolution. You won’t just be "building features"; you will be designing the technical backbone of our internal infrastructure and shaping how our business operates.
• Service Ownership: You take end-to-end responsibility for the design, development, and deployment of our ServiceNow solutions, ensuring they are high-performing, scalable, and future-proof.
• Deep-Tech Integration: You will bridge the gap between standard platform capabilities and high-performance custom requirements, utilizing your Java expertise to tap into core-level integrations.
• Architecture & Strategy: You will play a key role in creating and validating system designs, particularly for complex self-hosted dependencies and metadata orchestration.
• Cross-functional Collaboration: You act as a technical consultant to our business departments, translating complex requirements into elegant User Stories and robust technical workflows.
• Quality Excellence: You champion engineering best practices, conducting peer reviews and implementing unit tests to ensure our platform remains maintainable and bug-free.

Experience and skills you will need:

• Education: You hold a degree in (Business) Informatics or have completed comparable IT training with several years of high-level professional experience.
• ServiceNow Mastery: You have a proven track record in ServiceNow development, including deep experience with JavaScript scripting, Business Rules, UI Policies, and Flow Designer.
• Java Core Proficiency: Beyond standard platform scripting, you possess strong Java development skills. You are comfortable analyzing complex logic and implementing high-performance solutions.
• Communication: You possess business-level proficiency in English. German language skills are a significant advantage. You are a team player who values independence and flexibility.

Nice to have:

• Experience in Architecture Design for complex self-hosted environments.
• Proven ability in Re-Engineering migration and update processes (Installer-Payload-Analysis).
• Expertise in the analysis and utilization of undocumented Java interfaces or internal classes for deep-dive core integration.

Certifications & Qualifications (Must haves at least one of the following):

• Certified System Administrator (CSA)
• Certified ServiceNow Application Developer (CAD)
• Certified Implementation Specialist for ITSM (CIS-ITSM) or Customer Service Management (CIS-CSM).

Nice-to-Haves:

• ITIL4 Foundation certification.
• Certified Technical Architect (CTA)
• Certified Master Architect (CMA).

Your Core Tasks

• Platform Shaping: Customize and model workflows using Flow Designer and advanced scripting to meet unique business needs.
• Infrastructure Solutions: Leverage Java to build independent, high-performance solutions that extend the standard ServiceNow framework.
• Seamless Integration: Develop and maintain robust REST interfaces to third-party systems, ensuring a smooth and reliable data flow across our ecosystem.
• Requirement Engineering: Work closely with stakeholders to analyze business needs and translate them into technical reality.
• Continuous Quality: Ensure the highest standards through rigorous unit testing, documentation, and a commitment to technical excellence.